Case Studies

Cardiff University - Communication Skills Unit

Since 2003, we have regularly supplied role play actors for the Communication Skills Unit, Department of General Practice, Cardiff University.

Our work with them includes organising and delivering role play actors for the Individual Support Programme, Specialist Registrar training workshops, Diabetes awareness training for nursing staff and Breaking Bad News workshops for healthcare professionals, amongst others.

Our role play service provides the Communication Skills Unit with an invaluable resource to help medical professionals identify multiple approaches to possible communication problems with service users and/or colleagues.

Our role play actors are trained to provide complex human reactions rather than simple unrealistic character portrayals. They also provide oral feedback to participants.

"...Thank you for organising your team of simulators so well at our recent Assessment Centre for the selection of doctors into GP Training in Wales… This was our most challenging recruitment event to date, in which we assessed nearly 200 doctors in just two days. The schedule was a very demanding one for all concerned; its undoubted efficiency and effectiveness was in no small part the result of the great skill and professionalism of your team of actors and the usual exemplary organisation and reliability that your company has demonstrated since we have been working together… Many thanks for your invaluable help and we look forward to seeing you next year..."

Dr Phil Matthews
Deputy Director of Postgraduate Education For General Practice, Cardiff University